Senior Insight Analyst, Product

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Certification exams are paid for, and passing one comes with a raise.

The role:

We are adding a Senior Insight Analyst, Product to our Analytics team. You'll own a set of dashboards and the data behind them, and be the go-to person when someone asks why a number looks off. Fully remote. You can work from anywhere in Austria. Normal working hours, Monday to Friday. We send you a laptop and the accessories you need on day one.

Job duties:

• Track sales, inventory or service levels against targets and flag misses early
• Support A/B test readouts with basic statistical checks
• Field ad hoc requests through a ticket queue and prioritise them with your manager
• Prepare weekly and monthly KPI reports for department leads
• Present results to managers and answer follow-up questions
• Build and maintain dashboards in Tableau, Power BI or Looker
• Clean and reconcile data from CRM, ERP and spreadsheet sources

Minimum qualifications:

• 5-7 years of experience in a data or reporting analyst role
• Clear written and verbal communication with non-technical stakeholders
• Able to juggle several requests and say when a deadline isn't realistic
• Basic statistics: averages vs. medians, distributions, significance

Nice to have:

• Python (pandas) or R for analysis
• Dbt or Snowflake

Salary range: €4,100 - €5,100 monthly

Perks and benefits:

• Company pension scheme
• Up to 3 days of home office per week
• Learning budget
• Flexible working hours
• 30 days of annual leave
• JobRad bike leasing

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Alpen Computer Services AG.