Senior Insight Analyst

A bit about us

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Certification exams are paid for, and passing one comes with a raise.

Position summary

We are adding headcount to this team, so this is a new seat. We want an analyst who is comfortable pushing back when the numbers don't support the conclusion. You'll own a set of dashboards and the data behind them, and be the go-to person when someone asks why a number looks off. Fully remote. You can work from anywhere in Austria. We keep meetings to a minimum and work mostly async. We talk mostly in Slack and hop on quick calls when something needs discussing.

Duties

• Field ad hoc requests through a ticket queue and prioritise them with your manager.
• Prepare weekly and monthly KPI reports for department leads.
• Create forecasts and simple models in Excel or Google Sheets.
• Present results to managers and answer follow-up questions.
• Automate recurring Excel reports with Power Query, Python or scheduled SQL.

Skills and experience

• Advanced Excel: pivot tables, XLOOKUP, Power Query.
• Strong SQL (joins, CTEs, aggregations, window functions)
• Bachelor's degree in statistics, economics, business, math or a related field.
• Able to juggle several requests and say when a deadline isn't realistic.

What you get

Salary range: €3,700-€4,700 per month

• Company pension scheme.
• 30 days of annual leave.
• Childcare allowance.
• JobRad bike leasing.
• Holiday pay.
• Urban Sports Club membership.

We may close the role early, so do not wait too long to apply.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Alpen Computer Services AG.