Product Manager, Payments

Trellisbound employs 4,500 people across engineering hubs in London and three other locations, building ERP software for mid-market manufacturers. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Most engineers work remotely and come into the office one week a quarter for planning.

Role overview

We are backfilling a position after an internal move. This role is for someone who talks to customers every week and can turn what they hear into clear, prioritized work. Our Growth team has eight engineers and a designer. The PM sets direction, writes specs and checks whether what we shipped worked. Our team is spread across 11 countries. Headquarters is in London. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need to be available during UK office hours, at least until 3:00 PM GMT. Clear written English is a must, as the team works across time zones.

Essential duties and responsibilities

• Own and prioritise the product backlog in Jira or Linear.
• Make tradeoff calls on scope, timing and quality.
• Close the loop with sales and customer success on feature requests.
• Test prototypes with users alongside designers before engineering starts.
• Attend sprint ceremonies and unblock the team on product questions.
• Define success metrics and check them after each release in Amplitude, Mixpanel or Looker.
• Write product requirement documents and user stories with clear acceptance criteria.
• Query usage data with SQL to find drop-off points.

Qualifications

• 3+ years of product management experience on a software product.
• Experience writing specs and user stories for engineering teams.
• Understanding of how APIs, databases and web apps fit together.
• Strong writing, including the discipline to keep documents short.
• Ability to prioritise with incomplete information.
• Comfortable with SQL or a self-service analytics tool.
• Track record of shipping features that measurably moved a metric.

Nice to have

• Domain knowledge in payments, healthcare or logistics.
• Pragmatic Institute or similar product training.

Compensation: $5,700 - $7,400/month

Why work with us

• Annual rate review.
• Company laptop.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Trellisbound.