Product Manager

We process billions of card transactions a year for merchants, banks and software platforms. Advisors, operations, compliance and technology teams total roughly 1,600 people.

The role:

We are adding a Product Manager to our operations team. Our operations team has eight engineers and a designer. The PM sets direction, writes specs and checks whether what we shipped worked. This role is for someone who talks to customers every week and can turn what they hear into clear, prioritized work. Hybrid. You will need to be in Baltimore at least two days per week.

Duties:

• Manage beta programs and collect structured feedback
• Test prototypes with users alongside designers before engineering starts
• Define success metrics and check them after each release in Amplitude, Mixpanel or Looker
• Attend sprint ceremonies and unblock the team on product questions
• Interview customers and read support tickets to understand real problems
• Plan quarterly roadmaps with engineering and design leads
• Present roadmap and results to leadership and key customers

Minimum qualifications:

• 3+ years of product management experience on a software product
• Strong writing, including the discipline to keep documents short
• Track record of shipping features that measurably moved a metric
• Practice running customer interviews and synthesizing findings

Nice to have:

• B2B SaaS or marketplace experience
• Experimentation tools like Optimizely or Statsig
• Pragmatic Institute or similar product training
• Domain knowledge in payments, healthcare or logistics

Salary: $145,000 - $197,000 a year

What you get:

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• Paid holidays
• Cell phone reimbursement
• Employee assistance program
• Paid sick leave

Kettleloop provides equal employment opportunities to all employees and applicants.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kettleloop.