Product Manager

Ketteridge Labs builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. We keep recurring meetings to Tuesdays and Thursdays where we can.

We are adding headcount to this team, so this is a new seat. This role is for someone who talks to customers every week and can turn what they hear into clear, prioritized work. Our Product team has eight engineers and a designer. The PM sets direction, writes specs and checks whether what we shipped worked. This is an in-person role at our Philadelphia location.

Essential duties and responsibilities

• Close the loop with sales and customer success on feature requests
• Write product requirement documents and user stories with clear acceptance criteria
• Test prototypes with users alongside designers before engineering starts
• Interview customers and read support tickets to understand real problems

You'll need

• 3+ years of product management experience on a software product
• Practice running customer interviews and synthesizing findings
• Understanding of how APIs, databases and web apps fit together
• Ability to prioritize with incomplete information
• Bachelor's degree or equivalent experience

Why work with us

Expected salary range: $151,000 - $199,000 per year, plus bonus eligibility.

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Paid holidays
• Short- and long-term disability
• Gym membership reimbursement
• Profit sharing

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ketteridge Labs LLC.