Product Manager

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. Code review is required on every pull request, and nobody merges their own changes.

The role

This role is for someone who talks to customers every week and can turn what they hear into clear, prioritized work. We need another Product Manager to figure out what to build next in Payments, and to say no to the rest. Our team is spread across 20 countries. Headquarters is in New York City. Contract role, full-time hours, paid in USD at the end of each month. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

In this role you will

• Write product requirement documents and user stories with clear acceptance criteria
• Review competitor products and pricing
• Query usage data with SQL to find drop-off points
• Interview customers and read support tickets to understand real problems
• Own and prioritise the product backlog in Jira or Linear
• Close the loop with sales and customer success on feature requests
• Coordinate launches with marketing, sales enablement and support
• Plan quarterly roadmaps with engineering and design leads

Minimum qualifications

• 3+ years of product management experience on a software product
• Understanding of how APIs, databases and web apps fit together
• Practice running customer interviews and synthesizing findings
• Experience writing specs and user stories for engineering teams
• Ability to prioritise with incomplete information

Nice to have

• Pricing and packaging decisions
• Background as an engineer, designer or analyst before moving into product
• Pragmatic Institute or similar product training
• Domain knowledge in payments, healthcare or logistics

Why work with us

• Monthly internet allowance
• Monthly payments via wire transfer or Wise
• Annual rate review

Tell us your notice period and what salary you are looking for.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BHH Apps, LLC.