Night Auditor

Company overview:

Most guests find us through word of mouth and reviews. Higashi Hotel is a 12-room inn with 27 employees.

The role is new and comes from growth in our client base. Looking for a Night Auditor with a calm, friendly manner for a boutique hotel downtown. This is an in-person role at our Osaka location.

Job duties:

• Promote loyalty program sign-ups.
• Process late check-outs, room moves and billing adjustments.
• Handle cash, credit cards and deposits and balance the drawer each shift.
• Route calls from the switchboard and take messages.
• Log maintenance requests and follow up.
• Take and change reservations by phone, email and walk-in.

Qualifications:

• 5-7 years of hotel front desk or customer service experience.
• Clear, friendly communication in person and on the phone.
• Available weekends, holidays and some overnights.
• Basic math for cash handling and balancing.
• Comfortable with computers and learning a property management system.

Preferred qualifications:

• Cloudbeds or Mews.

Schedule: Evening shift, 3:00 PM to 11:00 PM

Pay and benefits:

• Commuting allowance paid in full.
• Bonus twice a year.
• Social insurance.
• Staff meals.
• Overtime pay.
• Paid leave.

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Higashi Hotel Co., Ltd..