IT Services Manager

Position summary

We're looking for an IT Services Manager to join our team in Baltimore. Hands-on management role. You'll still fix things yourself when the team is stretched. We work hybrid out of Baltimore, usually three days in, two days remote.

Essential duties and responsibilities

• Own the IT budget, including hardware refresh, licensing and contracts
• Coordinate with HR on onboarding and offboarding
• Set priorities for the IT ticket queue and track SLA performance
• Evaluate new tools and write business cases for major purchases
• Approve access requests and conduct quarterly user access reviews
• Work with security on endpoint protection, backups, MFA and incident response
• Negotiate with vendors and MSPs and hold them to their SLAs

What we're looking for

• 7+ years of IT experience, including at least three in a supervisory or management role
• Track record hiring, coaching and reviewing staff
• Bachelor's degree in information technology, computer science or business, or equivalent experience
• Working knowledge of security fundamentals and common compliance requirements
• Broad technical background across Windows, Microsoft 365, networking and endpoint management

Benefits

Salary: $157,000 to $200,000/year

• Medical, dental and vision insurance
• 401(k) with company match
• Paid time off
• Employee assistance program
• Vision insurance
• Paid sick leave
• Free parking

Who we are

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Founded in 1996, we now have 60 employees.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wheatear Data Systems.