IT Services Manager

We install and support network cabling, Wi-Fi, servers and VoIP phone systems for businesses across Bavaria. Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2016. Our dress code is a company polo and clean jeans.

Role overview

We are adding headcount to this team, so this is a new seat. Hands-on management role. You'll still fix things yourself when the team is stretched. This is an in-person role at our Munich location.

Key responsibilities

• Approve access requests and conduct quarterly user access reviews
• Negotiate with vendors and MSPs and hold them to their SLAs
• Evaluate new tools and write business cases for major purchases
• Set priorities for the IT ticket queue and track SLA performance
• Work with security on endpoint protection, backups, MFA and incident response
• Maintain IT policies for acceptable use, access control and data retention

Requirements

• 6+ years of IT experience, including at least three in a supervisory or management role
• Ability to stay calm and make decisions during outages
• Strong writing for policies, reports and leadership updates
• Bachelor's degree in information technology, computer science or business, or equivalent experience
• Working knowledge of security fundamentals and common compliance requirements

Perks and benefits

€92,000-€121,000/year

• Company pension scheme
• 30 days of annual leave
• Virtual stock options
• Public transport ticket subsidy
• Flexible working hours
• Christmas bonus

If you are shortlisted, we will reach out to set up a first call.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Haywain IT.