IT Manager

Rivera Networks is a managed services provider with 290 employees, supporting more than 1,500 client organizations across the US. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Lunch is usually whatever is closest to the client site.

Position summary

Rivera Networks has an opening for an IT Manager. This role reports to the CFO and is the senior technology person on site in Rapid City.

Day to day

• Answer audit and cyber insurance questionnaires (SOC 2, HIPAA, carrier security reviews)
• Oversee hardware and software asset management.
• Manage and develop a team of help desk technicians, systems administrators and a network engineer.
• Approve access requests and conduct quarterly user access reviews.
• Negotiate with vendors and MSPs and hold them to their SLAs.
• Run disaster recovery and business continuity tests.

Required qualifications

• 3+ years of IT experience, including at least three in a supervisory or management role.
• Experience managing budgets and vendor contracts.
• Bachelor's degree in information technology, computer science or business, or equivalent experience.
• Familiarity with ITIL incident, change and problem management.
• Strong writing for policies, reports and leadership updates.
• Broad technical background across Windows, Microsoft 365, networking and endpoint management.
• Working knowledge of security fundamentals and common compliance requirements.

Preferred qualifications

• Prior work in manufacturing, healthcare or professional services.
• Background managing an MSP relationship.

Perks and benefits

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• Three weeks of PTO to start.
• Vision insurance.

Rivera Networks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rivera Networks.