IT Manager

We operate two 24/7 network operations centers and a security operations center, staffed in three shifts.

The position:

New York City Business Technology has an opening for an IT Manager. This role reports to the CFO and is the senior technology person on site in New York City.

What you'll be doing:

• Set priorities for the IT ticket queue and track SLA performance
• Approve access requests and conduct quarterly user access reviews
• Negotiate with vendors and MSPs and hold them to their SLAs
• Answer audit and cyber insurance questionnaires (SOC 2, HIPAA, carrier security reviews)
• Oversee hardware and software asset management
• Plan and deliver projects such as Microsoft 365 migrations, ERP upgrades and office moves

Required qualifications:

• 2-4 years of IT experience, including at least three in a supervisory or management role
• Working knowledge of security fundamentals and common compliance requirements
• Familiarity with ITIL incident, change and problem management
• Experience managing budgets and vendor contracts
• Strong writing for policies, reports and leadership updates
• Track record hiring, coaching and reviewing staff

Nice to have:

• Moving infrastructure from on-premises to Azure or AWS
• Prior work in manufacturing, healthcare or professional services
• Multi-site or international offices

Rate: $172,000 - $200,000/year

What you get:

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid time off
• Flexible spending account
• Hybrid work

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New York City Business Technology.