Insight Analyst (Product)

About us

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Tickets live in ConnectWise and everyone logs time to the quarter hour.

West Computer Services is hiring for the Insight Analyst (Product) role to answer business questions with data and turn the answers into reports people actually use. Employment is through our payroll partner in Pakistan. Salary is paid monthly in Pakistani rupees. Core hours are 10:00 to 15:00 CET. We use Slack, Notion and Google Meet. Cameras on for team calls.

Key responsibilities

• Present results to managers and answer follow-up questions
• Field ad hoc requests through a ticket queue and prioritise them with your manager
• Clean and reconcile data from CRM, ERP and spreadsheet sources
• Investigate data quality issues and work with data engineering to fix them at the source
• Support A/B test readouts with basic statistical checks

What you'll need

• 3+ years of experience in a data or reporting analyst role
• Strong SQL (joins, CTEs, aggregations, window functions)
• Advanced Excel: pivot tables, XLOOKUP, Power Query
• Bachelor's degree in statistics, economics, business, math or a related field
• Habit of checking your own numbers before anyone else sees them
• Experience with at least one BI tool such as Tableau, Power BI or Looker

Nice to have

• Salesforce or NetSuite reporting
• Python (pandas) or R for analysis

What you get

• Monthly internet allowance
• Home office setup budget
• Health insurance through our employer-of-record partner
• Annual salary review
• 20 days paid time off
• Annual team retreat
• Paid parental leave

Applications are reviewed weekly.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at West Computer Services GmbH.