Head of IT

Headquartered in Karachi, the company has grown since 1986 by acquiring regional IT providers. Across Sindh, the company runs 14 branch offices and a central depot for hardware staging and imaging. Founded in 1986, we now have 3,300 employees.

Our IT department has grown faster than its processes. The new manager will put structure around asset management, change control and vendor contracts. The Head of IT leads a team of five (help desk, systems and network) and owns IT for about 400 employees. This role is fully remote within Pakistan. Normal working hours, Monday to Friday. You need a reliable internet connection and somewhere quiet to work.

What you'll be doing:

• Approve access requests and conduct quarterly user access reviews.
• Work with security on endpoint protection, backups, MFA and incident response.
• Manage and develop a team of help desk technicians, systems administrators and a network engineer.
• Run disaster recovery and business continuity tests.
• Coordinate with HR on onboarding and offboarding.
• Negotiate with vendors and MSPs and hold them to their SLAs.
• Maintain IT policies for acceptable use, access control and data retention.
• Evaluate new tools and write business cases for major purchases.

You'll need:

• 8+ years of IT experience, including at least three in a supervisory or management role.
• Experience managing budgets and vendor contracts.
• Broad technical background across Windows, Microsoft 365, networking and endpoint management.
• Track record hiring, coaching and reviewing staff.
• Ability to stay calm and make decisions during outages.
• Strong writing for policies, reports and leadership updates.

Benefits:

Salary: PKR 270,000 - PKR 340,000 per month

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rendle Tech Support (Pvt.) Ltd..