Head of Analytics

We operate two 24/7 network operations centers and a security operations center, staffed in three shifts.

The role

Looking for a Head of Analytics who wants to stay somewhere for a while. This role supports operations and finance managers with weekly reporting, ad hoc analysis and KPI tracking. This is a hybrid role. Most of the team is in the Reno office Tuesday to Thursday.

What you'll be doing

Investigate data quality issues and work with data engineering to fix them at the source. Support A/B test readouts with basic statistical checks. Prepare weekly and monthly KPI reports for department leads. Create forecasts and simple models in Excel or Google Sheets. Present results to managers and answer follow-up questions. Define metric logic with stakeholders and document it. Field ad hoc requests through a ticket queue and prioritize them with your manager. Track sales, inventory or service levels against targets and flag misses early.

Qualifications

Habit of checking your own numbers before anyone else sees them. Bachelor's degree in statistics, economics, business, math or a related field. Clear written and verbal communication with non-technical stakeholders. Strong SQL (joins, CTEs, aggregations, window functions). Advanced Excel: pivot tables, XLOOKUP, Power Query. Experience with at least one BI tool such as Tableau, Power BI or Looker.

Nice to have

Industry background in retail, healthcare or logistics. Google Analytics 4 or Adobe Analytics.

Benefits

Flexible spending account. Referral program.

New York City Business Technology provides equal employment opportunities to all employees and applicants.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New York City Business Technology.