Group Product Manager

More than 9,000 organizations use our HR and payroll suite, from regional hospitals to school districts. Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. Laptops are MacBook Pros, and you pick your own editor.

Overview:

This role is for someone who talks to customers every week and can turn what they hear into clear, prioritized work. The Group Product Manager owns the roadmap for one product area and works daily with engineering, design and customers. You can work from home anywhere in Canada. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties:

• Interview customers and read support tickets to understand real problems
• Make tradeoff calls on scope, timing and quality
• Define success metrics and check them after each release in Amplitude, Mixpanel or Looker
• Query usage data with SQL to find drop-off points
• Coordinate launches with marketing, sales enablement and support
• Write product requirement documents and user stories with clear acceptance criteria
• Manage beta programs and collect structured feedback

What you need:

• 7+ years of product management experience on a software product
• Bachelor's degree or equivalent experience
• Experience writing specs and user stories for engineering teams
• Strong writing, including the discipline to keep documents short
• Ability to prioritize with incomplete information
• Practice running customer interviews and synthesizing findings
• Understanding of how APIs, databases and web apps fit together

Preferred qualifications:

• Background as an engineer, designer or analyst before moving into product
• Domain knowledge in payments, healthcare or logistics
• Pragmatic Institute or similar product training
• Experimentation tools like Optimizely or Statsig

$180,000-$210,000 a year

Perks and benefits:

• Health spending account
• RRSP matching
• Paid vacation
• Wellness spending account
• Annual bonus

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Croft Software Inc..