Documentation Writer

About Pebbleforge:

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. We started in 2005 and have grown to about 110 people.

About the role:

The Documentation Writer writes and maintains product documentation, API references and release notes. Remote position. Most of the team is in New Orleans, but nobody is required to come in. We keep meetings to a minimum and work mostly async. Strong written English is important, since much of our work is async.

What you'll do:

• Track documentation work in Jira alongside engineering tickets.
• Interview engineers and subject matter experts to collect technical details.
• Produce release notes for each product release.
• Create diagrams and annotated screenshots with Snagit, draw or Figma.

What we're looking for:

• 3+ years of technical writing experience in software, hardware or a regulated industry.
• Writing samples showing technical documentation for different audiences.
• Comfortable chasing busy engineers for answers.
• Hands-on use of a help authoring tool or CMS.
• Ability to read basic code in Python, JavaScript or Java.
• Familiarity with REST APIs, JSON and tools like Postman or curl.

Preferred qualifications:

• Setting up a docs site from scratch.
• Video tutorials in Camtasia.

Why work with us:

Pay: $43.50 - $51.50 per hour

• Flexible schedule.
• $1,000 home office setup budget.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pebbleforge Inc..