Director of UX Research

Who we are:

Everyone has access to the analytics dashboard, and weekly numbers are posted in Slack. Core hours are 10 to 3, and the rest of the day is flexible.

What this job is:

This is a new position created as the team has grown over the last year. This hire will help us understand how operations staff actually use our software during a busy shift. Remote, open to candidates across the US. Weekday working hours, with room to shift your day when needed.

In your first few months you will:

• Plan research studies with clear questions, methods and timelines
• Measure usability with SUS, task success rates and time on task
• Build personas, task models and workflow maps grounded in data
• Write screeners and recruit participants through User Interviews, Respondent or customer lists
• Run moderated interviews, contextual inquiry and usability tests
• Coach designers and PMs to run their own lightweight research

What we're looking for:

• 10+ years of UX or user research experience in a product setting
• Ability to write clear research plans and reports
• Comfort presenting to senior stakeholders
• Basic statistics for survey analysis and sample sizes
• Strong interview moderation skills

Also helpful:

• Prior work in a design or product role
• R, Python or SPSS for quantitative analysis

Compensation and benefits:

Compensation: $210,000 - $240,000 annually

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays
• Short- and long-term disability
• Life insurance

We are not working with agencies on this role.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harrisburg Interactive.