Director of Technical Content

Green Labs employs 280 people across engineering hubs in Indianapolis and three other locations, building ERP software for mid-market manufacturers. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year.

Job summary:

We are adding a Director of Technical Content to our Documentation team. Our Documentation team is two writers supporting six product teams. Expect to manage your own priorities. Remote within the US. The team meets in Indianapolis once a quarter, travel covered. Standard office hours, Monday to Friday, with flexibility around them. Please make sure you have a quiet place to work and a solid internet connection.

What you'll be doing:

Test procedures step by step before publishing. Review analytics and search queries to find gaps in the docs. Produce release notes for each product release. Maintain docs-as-code workflows in Markdown, Git and static site generators like Docusaurus or MkDocs. Document REST APIs from OpenAPI specs and verify examples against a test environment.

Required qualifications:

10+ years of technical writing experience in software, hardware or a regulated industry. Bachelor's degree in English, communications, a technical field or equivalent experience. Comfortable chasing busy engineers for answers. Familiarity with REST APIs, JSON and tools like Postman or curl. Experience with Markdown and Git-based workflows.

Preferred qualifications:

Knowledge of the Microsoft Writing Style Guide or Google developer documentation style guide. Information architecture or UX writing.

Compensation: $165,000-$225,000 annually DOE.

What you get:

Health savings account (HSA) with employer contribution. 401(k) with a 100% match up to 5%. Paid time off.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Labs LLC.