Director of Product Management

About us:

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Baker Systems builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors.

The role:

We're looking for a Director of Product Management to join our team. This is a remote role. Our Product team has eight engineers and a designer. The PM sets direction, writes specs and checks whether what we shipped worked. This role is fully remote within the US. Flexible hours with a daily team call in the morning.

What you'll do:

• Define success metrics and check them after each release in Amplitude, Mixpanel or Looker.
• Manage beta programs and collect structured feedback.
• Close the loop with sales and customer success on feature requests.
• Test prototypes with users alongside designers before engineering starts.

What we're looking for:

• 10+ years of product management experience on a software product.
• Practice running customer interviews and synthesizing findings.
• Experience writing specs and user stories for engineering teams.
• Comfortable with SQL or a self-service analytics tool.
• Understanding of how APIs, databases and web apps fit together.

Pluses:

• Pragmatic Institute or similar product training.
• Domain knowledge in payments, healthcare or logistics.

Why work with us:

Expected salary range: $260,000-$300,000 per year, plus bonus eligibility.

• Health insurance.
• 401(k) with 4% match.
• Three weeks of PTO to start.
• Life insurance.
• Profit sharing.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Baker Systems.