Data Analyst I

Enterprise clients outsource service desk, end-user support and data center operations to us under multi-year contracts. We operate two 24/7 network operations centers and a security operations center, staffed in three shifts.

Position summary

The previous person in this role moved to another team. You'll own a set of dashboards and the data behind them, and be the go-to person when someone asks why a number looks off. You can work from home anywhere in the US. We have no office requirement. You can set your own hours around a daily morning check-in. Clear written English is a must, as the team works across time zones.

What you'll be doing

• Prepare weekly and monthly KPI reports for department leads
• Support A/B test readouts with basic statistical checks
• Define metric logic with stakeholders and document it
• Automate recurring Excel reports with Power Query, Python or scheduled SQL
• Create forecasts and simple models in Excel or Google Sheets
• Track sales, inventory or service levels against targets and flag misses early

Qualifications

• 1-2 years of experience in a data or reporting analyst role
• Clear written and verbal communication with non-technical stakeholders
• Bachelor's degree in statistics, economics, business, math or a related field
• Advanced Excel: pivot tables, XLOOKUP, Power Query
• Experience with at least one BI tool such as Tableau, Power BI or Looker
• Strong SQL (joins, CTEs, aggregations, window functions)
• Able to juggle several requests and say when a deadline isn't realistic

Preferred

• Dbt or Snowflake
• Industry background in retail, healthcare or logistics
• Python (pandas) or R for analysis
• Salesforce or NetSuite reporting

Pay: $70,000 - $81,000 per year

Perks and benefits

• Medical, dental and vision insurance
• 401(k) with 4% match
• 11 paid holidays
• Referral program
• Health, dental and vision coverage starting on day one
• Employee assistance program

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Steading IT Inc..