CRM Systems Administrator

We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer.

The position

We are adding headcount to this team, so this is a new seat. The CRM Systems Administrator owns our Salesforce org: users, permissions, automation, reports and data quality. Remote position. Most of the team is in Sydney, but nobody is required to come in.

In this role you will

• Support integrations with Account Engagement (Pardot), HubSpot or Marketo.
• Work the CRM support queue.
• Test changes in a sandbox and deploy with change sets or a DevOps tool like Gearset.
• Build and maintain Flows, validation rules and approval processes.
• Administer HubSpot properties, workflows, pipelines and lists.
• Review each of the three yearly Salesforce releases and plan for changes.
• Maintain page layouts, record types, custom objects and fields.
• Manage users, profiles, permission sets and roles.

Required qualifications

• 3+ years of CRM administration experience.
• Excel skills for data prep and reconciliation.
• Salesforce Certified Administrator (or able to earn it within six months of hire)
• Ability to manage a request backlog and set expectations with users.
• Understanding of sales and service processes: leads, opportunities, cases, quotes.
• Comfort with reports, dashboards and custom report types.
• Hands-on experience building Flows.

Preferred qualifications

• Dynamics 365 Sales.
• HubSpot Operations Hub.

Salary: $100,000 to $119,000 per annum

Compensation and benefits

• Superannuation on top of salary.
• Paid parental leave.
• Salary packaging.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murray Data Systems.