CRM Systems Administrator

About the company

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. After-hours on-call comes around every fourth week.

This role opened up after a team member moved internally. The CRM Systems Administrator owns our Salesforce org: users, permissions, automation, reports and data quality. Remote, open to candidates across Spain. Standard office hours, Monday to Friday, with flexibility around them.

Key responsibilities

• Test changes in a sandbox and deploy with change sets or a DevOps tool like Gearset
• Review each of the three yearly Salesforce releases and plan for changes
• Gather requirements from sales and service teams and turn them into configuration changes
• Handle data imports and mass updates with Data Loader or the Data Import Wizard
• Train users and write how-to guides for new features
• Administer HubSpot properties, workflows, pipelines and lists
• Audit field usage and retire fields nobody fills in

Minimum qualifications

• Experience with data loading, deduplication and data hygiene
• Hands-on experience building Flows
• Ability to manage a request backlog and set expectations with users
• Comfort with reports, dashboards and custom report types
• Salesforce Certified Administrator (or able to earn it within six months of hire)

Pay and benefits

Compensation: €30,000 - €38,000 per year

• Private health insurance
• Flexible remuneration plan
• Remote work allowance
• Life insurance
• Training budget

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Madrid IT S.L..