CRM Systems Administrator

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Headquartered in Perth, the company has grown since 2013 by acquiring regional IT providers. Our dress code is a company polo and clean jeans.

Overview

We are replacing a colleague who is moving away. The CRM Systems Administrator owns our Salesforce org: users, permissions, automation, reports and data quality.

Responsibilities

• Test changes in a sandbox and deploy with change sets or a DevOps tool like Gearset
• Review each of the three yearly Salesforce releases and plan for changes
• Support integrations with Account Engagement (Pardot), HubSpot or Marketo
• Audit field usage and retire fields nobody fills in
• Build and maintain Flows, validation rules and approval processes

Qualifications

• 3+ years of CRM administration experience
• Experience with data loading, deduplication and data hygiene
• Ability to manage a request backlog and set expectations with users
• Strong knowledge of the Salesforce security model and sharing settings
• Understanding of sales and service processes: leads, opportunities, cases, quotes
• Excel skills for data prep and reconciliation
• Comfort with reports, dashboards and custom report types

Preferred

• Basic SOQL and the ability to read Apex
• CPQ or Revenue Cloud
• Dynamics 365 Sales

Compensation and benefits

• Superannuation on top of salary
• Paid parental leave
• Annual bonus
• Employee assistance program
• Novated leasing

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Graham IT.