CRM Systems Administrator

The role

Escobar Managed Services is hiring a CRM Systems Administrator to work remotely from Colombia. This role sits in operations and works closely with sales leadership. You'll get a lot of small requests and a few big ones. You can work from home anywhere in Colombia. We have no office requirement. Weekday working hours, with room to shift your day when needed. Communication happens mostly in Slack and short video calls.

Main duties

• Review each of the three yearly Salesforce releases and plan for changes
• Test changes in a sandbox and deploy with change sets or a DevOps tool like Gearset
• Gather requirements from sales and service teams and turn them into configuration changes
• Support integrations with Account Engagement (Pardot), HubSpot or Marketo
• Maintain page layouts, record types, custom objects and fields
• Train users and write how-to guides for new features
• Handle data imports and mass updates with Data Loader or the Data Import Wizard
• Audit field usage and retire fields nobody fills in

Qualifications

• 3+ years of CRM administration experience
• Salesforce Certified Administrator (or able to earn it within six months of hire)
• Excel skills for data prep and reconciliation

Compensation and benefits

Salary range: COP 5,100,000-COP 6,300,000 monthly

• Private health insurance
• Payment in USD
• Training budget
• Life insurance
• Home office equipment
• 13th-month bonus

Who we are

No call centre and no offshore help desk. When clients call, one of us picks up. We support about 60 local businesses, most within 30 minutes of the office. Founded in 2019, we now have 20 employees. Certification exams are paid for, and passing one comes with a raise.

Due to the number of applications, only shortlisted candidates will be contacted.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Escobar Managed Services S.A.S..