Contact Centre Advisor

We make compressors, generators and power equipment sold through distributors worldwide. We started in 1915 and have grown to about 75,000 people.

Job summary:

We have an immediate opening for a Contact Centre Advisor in Stockholm. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers.

What you'll do:

• Process returns, exchanges, refunds and address changes
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe
• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue

Required qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)

Nice to have:

• Prior billing or insurance call centre work
• Zendesk, Five9 or Genesys experience

Schedule: Four 10-hour shifts, rotating weekend day

Rate: SEK 38,000 to SEK 45,000 per month

Benefits:

• Private health insurance
• Occupational pension
• Five weeks of annual leave

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thornbury Industries Inc..