Contact Centre Advisor

About the job

Holiday weekends are busy, and we need everyone on the schedule. The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. On site, Dar es Salaam.

The job includes: process returns, exchanges, refunds and address changes; complete required training and quality coaching sessions; answer inbound calls, live chats and emails from a queue.

What we're looking for

3+ years of customer service, retail, hospitality or call centre experience
Typing speed of at least 35 WPM
Reliable attendance. Schedule adherence is tracked

Schedule: Four 10-hour shifts, rotating weekend day.

We offer annual leave, pension contribution, transport allowance, medical cover and 13th month salary.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Temba Supply.