Contact Centre Advisor

Job Title: Contact Centre Advisor

Location: Bristol (Hybrid)

Salary: £21,000 - £25,000 pa

Hours: Monday to Friday, 8:00 AM to 4:30 PM

Contract: Permanent, part-time

Everyone here, from porters to the service writer, knows the inventory. We sell about 50 cars a month, new and used combined. Techs are paid flat rate, with a guarantee during training.

About the role:

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a hybrid role. Most of the team is in the Bristol office Tuesday to Thursday.

In this role you will:

• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines
• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes

Required qualifications:

• 2+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

What you get:

• Workplace pension
• Overtime at time and a half
• 28 days annual leave including bank holidays
• Flexible working hours
• Season ticket loan

We may close the vacancy early if we receive a high number of applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sawyer Truck Center Ltd.