Contact Centre Advisor, Remote

About the company

Public utility commissions regulate rates and service standards. Pension plan for most employees.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Frontier Energy is hiring for its Orders team in Budapest. Full-time and part-time shifts available. Our team is spread across 17 countries. Headquarters is in New York City. You will be employed through our employer-of-record partner in Hungary, with a local contract and salary paid in local currency. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. Good written English matters here, since most updates are written.

Key responsibilities

• Transfer calls to the right department with a warm handoff.
• Escalate complaints that need a supervisor or another department.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.

What we're looking for

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Benefits

• Two weeks of paid leave at year end.
• Flexible hours.
• Paid sick days.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Frontier Energy.