Contact Centre Advisor

Our technical centres in New York City and abroad design parts alongside customer engineering teams. We supply powertrain, chassis and electronics systems to most major automakers.

Role overview

We have an immediate opening for a Contact Centre Advisor in Singapore. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is an in-person role at our Singapore location.

Essential duties and responsibilities

• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue

Required qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked

Preferred

• Knowledge of e-commerce order systems such as Shopify
• Chat support experience
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

S$3,000 to S$3,800 per month

Perks and benefits

• Medical and dental coverage
• 18 days annual leave
• Annual wage supplement (13th month)
• Overtime pay
• Group insurance

We may close this posting early once we have enough applications.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mosshook.