Contact Centre Advisor

Mehran Electric Cooperative is an electric cooperative delivering power to rural homes, farms and businesses. Vegetation management crews keep rights-of-way clear around power lines. Line workers go through a four-year apprenticeship.

Position summary:

Our team is growing and we are hiring a Contact Centre Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is fully remote within Pakistan. A stable internet connection and a backup power option are required.

Essential duties and responsibilities:

• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead

About you:

• 3+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills

Nice to have:

• Prior billing or insurance call centre work

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get:

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year

Please submit your CV in English.

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mehran Electric Cooperative.