Contact Centre Advisor

Mehran Electric Cooperative is an electric cooperative delivering power to rural homes, farms and businesses. Vegetation management crews keep rights-of-way clear around power lines. Line workers go through a four-year apprenticeship.

Mehran Electric Cooperative is hiring for its Member Services team in Karachi. Full-time and part-time shifts available. The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Fully remote. You can work from anywhere in Pakistan. Please make sure you have a quiet place to work and a solid internet connection.

Job duties:

• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue

Skills and experience:

• 2+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Typing speed of at least 35 WPM

Preferred qualifications:

• Prior billing or insurance call centre work
• Chat support experience

Pay and benefits:

Salary: PKR 59,000-PKR 79,000 pcm

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year
• Overtime pay

We may close the role early, so do not wait too long to apply.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mehran Electric Cooperative.