Contact Centre Advisor

Who we are

Our designers write, storyboard, build and test their own courses. Marlowe Knowledge is a 3-person team producing custom e-learning for corporate clients.

About the role

We are adding a Contact Centre Advisor to our operations team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce managment. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. You will need at least 4 hours of overlap with US Central time. You will need a reliable internet connection and a quiet place to work.

Day to day

• Answer inbound calls, live chats and emails from a queue.
• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.

What you bring

• 2+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.

Why work with us

Pay: $5.00 - $6.00 per hour

• Long-term engagement.
• Paid in USD.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marlowe Knowledge.