Contact Centre Advisor

We employ 920 people in operations, engineering, customer service and corporate roles. Our service territory covers most of Punjab.

Role overview

The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote within Pakistan. The team meets in Lahore once a quarter, travel covered.

Main duties

• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.
• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.
• Update customer records accurately.

What you need

• 2-4 years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.

Preferred qualifications

• Knowledge of e-commerce order systems such as Shopify.
• Prior billing or insurance call centre work.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get

• Medical insurance.
• Provident fund.
• Paid leave.
• Overtime pay.
• Two bonuses a year.
• Life insurance.

Only shortlisted candidates will be contacted.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Margalla Energy (Pvt.) Ltd..