Contact Centre Advisor

About the role:

This is a new role. The team has doubled in size over the past year. The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. On site, Warsaw.

Main duties:

Follow scripts and required disclosures on recorded lines. Process returns, exchanges, refunds and address changes. Update customer records accurately. Complete required training and quality coaching sessions. Transfer calls to the right department with a warm handoff. Answer inbound calls, live chats and emails from a queue. Notice repeat problems and report them to your team lead.

Required qualifications:

3+ years of customer service, retail, hospitality or call centre experience. Typing speed of at least 35 WPM. Reliable attendance. Schedule adherence is tracked.

Desirable:

Experience handling escalations. Chat support experience.

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits:

Private medical care. Annual bonus. Overtime paid.

About Jankowski Budownictwo:

Most work is negotiated or design-build, with some public hard-bid jobs. We build custom homes and do major renovations, additions and kitchen remodels. Trucks, tools and phones are provided for field staff.

Please mention your notice period and expected salary.

Applications are reviewed on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jankowski Budownictwo.