Contact Centre Advisor

Indus Academy is a public school district serving students from pre-K through 12th grade. This role opened up after a team member moved internally. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across Pakistan.

• Escalate complaints that need a supervisor or another department.
• Update customer records accurately.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.

MINIMUM QUALIFICATIONS:

• 3+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.

Schedule: Four 10-hour shifts, rotating weekend day.

Salary: PKR 57,000 - PKR 79,000 a month

We offer medical insurance, provident fund and paid leave.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Indus Academy.