Contact Centre Advisor

The company:

Clients include developers, municipalities, school districts and utility companies. Traffic studies, signal design and transportation planning round out the practice.

The position:

We need a Contact Centre Advisor. This is a contract position based in Kuala Lumpur, Federal Territory of Kuala Lumpur. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This position is on site in Kuala Lumpur.

Your responsibilities:

• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.
• Meet targets for handle time, quality score and customer satisfaction.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Minimum qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.

Nice to have:

• Knowledge of e-commerce order systems such as Shopify.

Why work with us:

Salary range: MYR 2,500 - MYR 2,900 a month

• Overtime pay.

We will only contact shortlisted applicants.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cobbleward Engineers Sdn. Bhd..