Contact Centre Advisor

A bit about us

Food services serve about 30,000 meals a day. Chiselline is a public school district with more than 40,000 students and 20,100 employees. Coaching and club stipends are paid on top of salary.

Chiselline has an opening for a Contact Centre Advisor. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need to be available during UK office hours, at least until 3:00 PM GMT. A quiet workspace and good internet are required.

Duties

• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.
• Transfer calls to the right department with a warm handoff.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.

Skills and experience

• 2+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.

Nice to have

• Experience handling escalations.
• Prior billing or insurance call centre work.
• Bilingual English and Spanish (pay differential)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer

• Long-term engagement.
• Annual rate review.

Include your expected salary and earliest start date with your application.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chiselline.