Business Systems Analyst

About the company

Kilntower is a managed services provider with 320 employees, supporting more than 1,500 client organizations across the US. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Role overview

This is a backfill for a team member who moved to another team. This role sits between business users and the technical team. You need to speak both languages. Kilntower is in the middle of a NetSuite rollout and a Salesforce cleanup. You will work on both. This role is fully remote within the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Key responsibilities

• Evaluate vendor software against requirements.
• Maintain a prioritized backlog with the product owner.
• Identify gaps between the system and how people actually do the work.
• Work with developers and vendors to clarify requirements during the build.

Skills and experience

• 3-5 years as a business analyst or in a similar requirements role.
• Comfortable leading workshops with people who disagree.
• Jira and Confluence experience.
• Familiar with Agile and Scrum.
• Experience writing user stories, requirements documents and test cases.

What we offer

Salary range: $56.50 - $69.00 an hour

• Referral program.

Applicants must be authorized to work in the U.S.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kilntower LLC.