Business Systems Analyst

Kilntower is a managed services provider with 320 employees, supporting more than 1,500 client organizations across the US. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Position summary:

The Business Systems Analyst gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. Remote position. Most of the team is in New York City, but nobody is required to come in.

Duties:

• Write user stories and acceptance criteria in Jira
• Run requirements sessions with business users and document what they need
• Evaluate vendor software against requirements
• Present findings and recommendations to managers and executives
• Analyze data in Excel and SQL to size problems and measure results
• Work with developers and vendors to clarify requirements during the build

Required qualifications:

• 2+ years as a business analyst or in a similar requirements role
• Comfortable leading workshops with people who disagree
• Familiar with Agile and Scrum
• Working knowledge of SQL for basic queries
• Bachelor's degree in business, information systems or a related field

Preferred qualifications:

• Salesforce Administrator certification
• Process improvement training such as Lean Six Sigma

Starting pay: $49.50 to $57.00 per hour, depending on experience and certifications.

Why work with us:

• $1,000 home office setup budget

EOE. We participate in E-Verify.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kilntower LLC.