Business Systems Analyst

About FB Managed Services:

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Every tech does a bit of everything, from printer jams to firewall rules. We started in 2023 and have grown to about 43 people.

What this job is:

We are creating this position because the workload has grown. The Business Systems Analyst gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. Our headquarters is in Mount Vernon, and about a third of the team works remotely from other countries. This is a long-term contractor role, paid monthly in USD. You will need at least 4 hours of overlap with US Eastern time.

What you'll work on:

• Analyse data in Excel and SQL to size problems and measure results.
• Support go-lives with hands-on help and issue triage.
• Plan and run user acceptance testing, and track defects to resolution.
• Maintain a prioritized backlog with the product owner.
• Evaluate vendor software against requirements.

About you:

• Clear writer and presenter.
• Comfortable leading workshops with people who disagree.
• Jira and Confluence experience.
• Working knowledge of SQL for basic queries.
• Experience writing user stories, requirements documents and test cases.
• Familiar with Agile and Scrum.

Nice to have:

• Process improvement training such as Lean Six Sigma.
• Salesforce Administrator certification.

Compensation and benefits:

• Company laptop.
• Monthly internet allowance.
• Annual rate review.
• Monthly payments via wire transfer or Wise.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FB Managed Services.