Business Systems Analyst (CRM)

The company

Clients rely on us for laptop setup, Intune enrolment, backup monitoring and after-hours help when something breaks. Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2010. Founded in 2010, we now have 170 employees.

Role overview

We are adding a Business Systems Analyst (CRM) to our IT team. This role sits between business users and the technical team. You need to speak both languages. We want someone who writes clear user stories, asks the uncomfortable question in requirements sessions and tests what gets built. You can work from home anywhere in France. We have no office requirement. We keep meetings to a minimum and work mostly async. Day-to-day communication is in Slack and Google Meet.

What you'll do

• Support go-lives with hands-on help and issue triage
• Identify gaps between the system and how people actually do the work
• Evaluate vendor software against requirements
• Present findings and recommendations to managers and executives
• Analyse data in Excel and SQL to size problems and measure results
• Write user stories and acceptance criteria in Jira
• Plan and run user acceptance testing, and track defects to resolution
• Map current and future-state processes in Visio or Lucidchart

You'll need

• 2-4 years as a business analyst or in a similar requirements role
• Clear writer and presenter
• Comfortable leading workshops with people who disagree

Perks and benefits

Compensation: €225-€275/day

• Remote work allowance

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LE Tech Support SAS.