Business Systems Analyst - CRM

Our practices cover strategy, operations, technology implementation, risk and human capital. Headquartered in Nicosia, the firm is employee-owned. Founded in 1984, we now have 710 employees. We write a lot: proposals, status reports, slide decks and final reports.

Role overview:

This is a newly created position. We want someone who writes clear user stories, asks the uncomfortable question in requirements sessions and tests what gets built. This role is fully remote within Cyprus. You can set your own hours around a daily morning check-in. Communication happens mostly in Slack and short video calls.

Main duties:

• Write user stories and acceptance criteria in Jira
• Present findings and recommendations to managers and executives
• Maintain a prioritized backlog with the product owner
• Plan and run user acceptance testing, and track defects to resolution
• Prepare training materials and job aids for new processes
• Document business rules, data definitions and report logic
• Evaluate vendor software against requirements

Qualifications:

• 3-5 years as a business analyst or in a similar requirements role
• Working knowledge of SQL for basic queries
• Comfortable leading workshops with people who disagree
• Advanced Excel skills
• Bachelor's degree in business, information systems or a related field
• Experience writing user stories, requirements documents and test cases
• Clear writer and presenter

Nice to have:

• Process improvement training such as Lean Six Sigma
• CBAP or PMI-PBA certification
• Power BI or Tableau

Salary: €2,050 - €2,600 monthly

Perks and benefits:

• Flexible start and finish times

Candidates must be eligible to work in Cyprus.

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hadjigeorgiou Consulting.