Business Systems Analyst - CRM

Headquartered in Miami, the company runs operations centers in Florida and two other locations. Institutional clients include pension funds, endowments and insurance companies. The office closes early the day before major holidays.

Job summary

This is a new role. The team has doubled in size over the past year. Contract and full-time options available. You can work from home anywhere in the US. We have no office requirement. Weekday working hours, with room to shift your day when needed.

Day to day

• Plan and run user acceptance testing, and track defects to resolution.
• Analyze data in Excel and SQL to size problems and measure results.
• Prepare training materials and job aids for new processes.
• Evaluate vendor software against requirements.
• Identify gaps between the system and how people actually do the work.
• Write user stories and acceptance criteria in Jira.
• Map current and future-state processes in Visio or Lucidchart.

What you need

• 2+ years as a business analyst or in a similar requirements role.
• Bachelor's degree in business, information systems or a related field.
• Clear writer and presenter.
• Jira and Confluence experience.
• Working knowledge of SQL for basic queries.

Nice to have

• Process improvement training such as Lean Six Sigma.
• NetSuite, SAP or Dynamics 365 implementation experience.
• CBAP or PMI-PBA certification.
• Power BI or Tableau.

Compensation: $96,000 to $116,000 annually

Perks and benefits

• Referral program.
• $1,000 home office setup budget.

We review applications on a rolling basis.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canalreach.