Business Systems Analyst

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Founded as a farmers' mutual in 1956, the company is now one of the larger mutual insurers in Pakistan.

About the role:

Contract and full-time options available. The Business Systems Analyst gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. Remote within Pakistan. The team meets in Karachi once a quarter, travel covered. Hours are flexible, with one short team call each morning.

Duties:

• Map current and future-state processes in Visio or Lucidchart
• Present findings and recommendations to managers and executives
• Document business rules, data definitions and report logic
• Plan and run user acceptance testing, and track defects to resolution
• Analyse data in Excel and SQL to size problems and measure results
• Identify gaps between the system and how people actually do the work
• Write user stories and acceptance criteria in Jira
• Evaluate vendor software against requirements

Minimum qualifications:

• 2+ years as a business analyst or in a similar requirements role
• Bachelor's degree in business, information systems or a related field
• Comfortable leading workshops with people who disagree
• Familiar with Agile and Scrum
• Jira and Confluence experience
• Clear writer and presenter

Preferred qualifications:

• Process improvement training such as Lean Six Sigma
• Finance or supply chain domain knowledge
• NetSuite, SAP or Dynamics 365 implementation experience
• Power BI or Tableau

Salary: PKR 135,000 - PKR 185,000 a month

What you get:

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year
• Life insurance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Crescent Mutual Insurance.