Business Systems Analyst

We employ 3,600 people in stores, distribution centres and our support office. Private label products make up about a third of sales.

About the role

The Business Systems Analyst gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. Contract and full-time options available. We are headquartered in Charlotte and have been hiring remotely since 2020. Employment is through our payroll partner in Pakistan. Salary is paid monthly in Pakistani rupees. You will need at least 4 hours of overlap with US Eastern time. Clear written English is a must, as the team works across time zones.

What you'll do

• Map current and future-state processes in Visio or Lucidchart
• Prepare training materials and job aids for new processes
• Run requirements sessions with business users and document what they need
• Maintain a prioritized backlog with the product owner
• Present findings and recommendations to managers and executives
• Work with developers and vendors to clarify requirements during the build
• Support go-lives with hands-on help and issue triage
• Plan and run user acceptance testing, and track defects to resolution

Qualifications

• 3+ years as a business analyst or in a similar requirements role
• Comfortable leading workshops with people who disagree
• Bachelor's degree in business, information systems or a related field
• Familiar with Agile and Scrum
• Experience writing user stories, requirements documents and test cases
• Clear writer and presenter
• Advanced Excel skills

Preferred qualifications

• CBAP or PMI-PBA certification
• Finance or supply chain domain knowledge
• NetSuite, SAP or Dynamics 365 implementation experience

Salary range: PKR 290,000 - PKR 380,000 a month

Perks and benefits

• Health insurance through our employer-of-record partner
• Two weeks of paid leave at year end
• Paid sick days
• Annual salary review
• Co-working space stipend

Candidates must be eligible to work in Pakistan.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Charlotte Mercantile.