Business Systems Analyst

About the role:

BHH Apps is in the middle of a NetSuite rollout and a Salesforce cleanup. You will work on both. This role sits between business users and the technical team. You need to speak both languages. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. Core hours are 9:00 AM to 1:00 PM US Eastern. Please make sure you have a quiet place to work and a solid internet connection.

What you'll do:

• Run requirements sessions with business users and document what they need.
• Prepare training materials and job aids for new processes.
• Analyse data in Excel and SQL to size problems and measure results.
• Evaluate vendor software against requirements.
• Identify gaps between the system and how people actually do the work.
• Present findings and recommendations to managers and executives.
• Map current and future-state processes in Visio or Lucidchart.

Skills and experience:

• Comfortable leading workshops with people who disagree.
• Advanced Excel skills.
• Jira and Confluence experience.

What you get:

• Two weeks of paid leave at year end.
• Annual salary review.
• Monthly internet allowance.
• Paid sick days.
• Co-working space stipend.

Who we are:

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. Code review is required on every pull request, and nobody merges their own changes.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BHH Apps, LLC.