Business Systems Analyst

The company:

BH Wireless is a regional carrier serving more than 600,000 broadband and voice customers across Maharashtra. Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services. Founded in 1990, we now have 720 employees. Bucket truck and pole climbing training is done in-house.

BH Wireless is in the middle of a NetSuite rollout and a Salesforce cleanup. You will work on both. Remote within India. The team meets in Mumbai once a quarter, travel covered. Weekday working hours, with room to shift your day when needed. We use Slack, Notion and Google Meet. Cameras on for team calls.

Key responsibilities:

Present findings and recommendations to managers and executives. Identify gaps between the system and how people actually do the work. Maintain a prioritized backlog with the product owner. Map current and future-state processes in Visio or Lucidchart. Support go-lives with hands-on help and issue triage. Write user stories and acceptance criteria in Jira. Prepare training materials and job aids for new processes. Run requirements sessions with business users and document what they need.

Required qualifications:

2-4 years as a business analyst or in a similar requirements role. Working knowledge of SQL for basic queries. Comfortable leading workshops with people who disagree. Jira and Confluence experience. Experience writing user stories, requirements documents and test cases. Advanced Excel skills.

Pay and benefits:

Health insurance for you and your family. Provident fund. Paid leave. Group term life insurance. Gratuity.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BH Wireless Pvt Ltd.