Business Systems Analyst

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Certification exams are paid for, and passing one comes with a raise.

ABOUT THE ROLE:

The Business Systems Analyst gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. Remote within Austria. The team meets in Vienna once a quarter, travel covered. You will write a lot of updates, so clear written English is important.

DUTIES:

Write user stories and acceptance criteria in Jira. Evaluate vendor software against requirements. Maintain a prioritized backlog with the product owner. Plan and run user acceptance testing, and track defects to resolution. Prepare training materials and job aids for new processes.

WHAT YOU NEED:

Comfortable leading workshops with people who disagree. Clear writer and presenter. Jira and Confluence experience. Experience writing user stories, requirements documents and test cases. Advanced Excel skills. Bachelor's degree in business, information systems or a related field. Working knowledge of SQL for basic queries.

PREFERRED QUALIFICATIONS:

Power BI or Tableau. Finance or supply chain domain knowledge. CBAP or PMI-PBA certification. Salesforce Administrator certification.

PAY AND BENEFITS:

Home office equipment.

Please include your notice period and salary expectations.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Alpen Computer Services AG.