Analytics Manager

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Certification exams are paid for, and passing one comes with a raise.

The role:

We are adding an Analytics Manager to our Operations team. Analyst role with a mix of recurring reporting and project work. Most of your day will be in SQL, Excel and Power BI or Tableau. This role is fully remote within Austria. Hours are flexible, with one short team call each morning. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day:

• Field ad hoc requests through a ticket queue and prioritise them with your manager
• Automate recurring Excel reports with Power Query, Python or scheduled SQL
• Track sales, inventory or service levels against targets and flag misses early
• Define metric logic with stakeholders and document it
• Clean and reconcile data from CRM, ERP and spreadsheet sources
• Analyse trends, cohorts and funnel drop-off and summarise findings in plain language

What you need:

• 8-10 years of experience in a data or reporting analyst role
• Advanced Excel: pivot tables, XLOOKUP, Power Query
• Strong SQL (joins, CTEs, aggregations, window functions)
• Clear written and verbal communication with non-technical stakeholders

Preferred:

• Tableau Desktop Specialist or Microsoft PL-300 certification
• Salesforce or NetSuite reporting

€4,000 - €5,400 per month

Why work with us:

• Company pension scheme
• Holiday pay
• Home office equipment
• 30 days of annual leave

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Alpen Computer Services AG.